As an integral part of the Terms of Use and Navigation Conditions of the karmnetea.com Portal, this section, called Privacy Policy, whose purpose is to establish the rules on the obtaining, use and storage of data and information collected from Internet users, in addition of the registration of their activities on the Portal.

Throughout the purchasing process at www.karmentea.com we will request some personal information from our customers. 

KARMENTEA ARTISAN SWIMWEAR informs that it is responsible for the administration of said data. According to our personal data processing policies, the mechanisms through which we use them are secure and confidential, since we have the appropriate technological means to ensure that they are stored to avoid unwanted access by third parties, and in that same order we ensure their confidentiality.

We will use the information submitted by our customers to process and deliver orders, send notifications about order status, and to send information that may be useful to our customers or that they have specifically requested, including information about our products, services and offers, unless they inform us that they object to being contacted for these purposes.

Subject to obtaining your knowledge, we may contact you via text message/SMS, MMS), email, direct mail or by telephone. If you do not wish to receive communications through any or all of these channels, you can communicate it at any time by email hello@karmentea.com . You will be able to access the details of your order through the “My Orders” page. On this page you will be able to see the details of your previous orders, those that are open and those that are still in the process of being shipped.

A. THIRD PARTIES: We may share your data with third parties to help us with any of the functions mentioned in our Privacy Policy. For example, we may use third parties to assist us with delivering product promotions, collecting payments, transporting products, or managing customer service systems. We may exchange information with third parties for fraud protection and risk reduction purposes. Third parties must agree to maintain the privacy policies of this document for the management of your data.

B. PAYMENT INFORMATION: Payments made through the Site will be processed by our online payment agent SQUARE. Only your information should be provided on our site. Such information must be accurate and truthful and must be kept up to date. If any changes occur to your details, you must update them through the “My Account” page on our website.

Personal data processing policy

A. OBJECTIVE
In this policy, KARMENTEA ARTISAN SWIMWEAR establishes the necessary guidelines to protect the Personal Data of the Owners, as well as the purpose of collecting the information, establishes the criteria for the collection, storage, use and deletion of the owners’ data, your rights, the obligations of KARMENTEA ARTISAN SWIMWEAR as responsible, the channels for handling queries and complaints, the procedures for handling them, and the validity of the databases.

B. DEFINITIONS:
● Authorization: prior, express and informed consent of the owner to carry out the processing of personal data.
● Database (BB.DD): organized set of personal data that is subject to processing.
● Personal data: any information linked or that can be associated with one or more specific or determinable natural persons.
● Owner: natural person whose personal data is processed.
● Data processor: natural or legal person, public or private, who, by themselves or in association with others, processes personal data, on behalf of the data controller.
● Data controller: natural or legal person, public or private, who alone or in association with others, decides on the database and/or the processing of data.

C. PRINCIPLES:

● Security principle: the information subject to Treatment by the Data Controller or Data Processor referred to in Law 1581 of 2012 must be handled with the technical, human and administrative measures that are necessary to provide security to the records, avoiding its adulteration, loss, unauthorized or fraudulent consultation, use or access.
● Principle of purpose: the Processing of personal data obeys a legitimate purpose in accordance with the Constitution and Law 1581 of 2012, which must be informed to the Owner.
● Principle of freedom: Treatment can only be carried out with the prior, express and informed consent of the Owner. Personal data may not be obtained or disclosed without prior authorization, or in the absence of a legal or judicial mandate that requires consent.
● Principle of truthfulness or quality: the information subject to processing must be truthful, complete, exact, verifiable and understandable. The Processing of partial, incomplete, fragmented or misleading data is prohibited.
● Principle of transparency: in the Treatment, the right of the Owner to obtain from the Data Controller or the Data Processor, at any time and without restrictions, information about the existence of data that concerns him or her must be guaranteed.
● Principle of restricted access and circulation: Treatment is subject to the limits derived from the nature of the personal data, the provisions of this law and the Constitution. In this sense, the Treatment can only be carried out by people authorized by the Owner and/or by the people provided for in Law 1581 of 2012.
● Principle of confidentiality: all persons involved in the Processing of personal data that are not public in nature are obliged to guarantee the confidentiality of the information, even after their relationship with any of the tasks included in the Processing has ended, and may only supply or communicate personal data when this corresponds to the development of the activities authorized in Law 1581 of 2012 and in the terms thereof.

D. RESPONSIBLE:
● Company name: KARMENTEA ARTISAN SWIMWEAR
● City: Miami FL USA
● Email: admin@karmentea.com
● Telephone: +1 (954) 400-9692
● Area in charge: customer care

E. PROCESSING TO WHICH PERSONAL DATA/PURPOSES WILL BE SUBJECTED:
We use the personal information that you provide to us for purposes including, but not limited to:
● We use your email address to help you create, manage and maintain an account on our Services, to communicate with you, provide you with updates or information you request, respond to comments and questions.
● We use your email address and phone number to send you security alerts, shipping notifications and other administrative messages and to provide customer support.
● Fill orders for products, services or information.
● Track and confirm orders online.
● Deliver products
● Manage any loyalty or fidelity program
● Provide customer service, respond to requests, complaints or claims.
● Manage giveaways, promotions or surveys.
● Offer new products.

N. PROCEDURE FOR EXERCISE OF RIGHTS BY THE OWNERS: The owners of personal data must direct their queries, requests or complaints to the email: admin@karmentea.com
j. Queries: KARMENTEA ARTISAN SWIMWEAR must respond to queries within a period of ten (10) business days from the date it was received. When it is not possible to meet this time, the interested party must be informed, expressing the reasons for the delay and the date on which the query will be answered within a period of no more than five (5) days.
k. Claims: The owner or successor in title who considers that the information contained in a database must be corrected, updated or deleted, or when they notice the alleged breach of any of the duties contained in the law or in this policy, may present a claim to KARMENTEA ARTISAN SWIMWEAR, which will be processed under the following rules:
● The claim will be made through a request addressed to the person responsible or in charge of the treatment, to the email address admin@karmentea.com with the identification of the owner, the description of the facts that give rise to the claim, the address, and accompanying the documents that are desired. enforce.
● If the claim is incomplete, KARMENTEA ARTISAN SWIMWEAR will require the interested party to correct the deficiencies within five (5) days following receipt of the claim.
● If two (2) months have elapsed from the date of the request, without the applicant presenting the required information, it will be understood that he has abandoned the claim.
● The maximum term to address the claim will be fifteen (15) business days counted from the day following the date of receipt. When it is not possible to address the claim within said term, the interested party will be informed of the reasons for the delay and the date on which their claim will be addressed, which in no case may exceed eight (8) business days following the expiration of the first term.
● The owner or successor in title may file a complaint with the Superintendence of Industry and Commerce, once the consultation or claim process has been exhausted before the person responsible or in charge of the treatment without having had a satisfactory response to their request.
l. Revocation of authorization and/or deletion of data: Owners may at any time request KARMENTEA ARTISAN SWIMWEAR to delete their personal data and/or revoke the authorization granted for their processing, by submitting a claim. in accordance with the provisions of article 15 of Law 1581 of 2012, Decree 1377 of 2013 and the procedure indicated in this policy. Said revocation may be requested by the owner or successor in title to the email admin@karmentea.com. In the case of emails related to marketing information of the brands that KARMENTEA ARTISAN SWIMWEAR distributes, you may also request revocation through a link that appears at the end. of each email. If the respective legal term has expired, KARMENTEA ARTISAN SWIMWEAR has not deleted the personal data, the owner will have the right to request the Superintendency of Industry and Commerce to order the revocation of the authorization and/or the deletion of the data. personal. Notwithstanding the above, personal data must be preserved when required to comply with a legal or contractual obligation.

LEGITIMIZED TO PROVIDE CLAIMS AND INQUIRIES AND TO WHOM INFORMATION ABOUT THE OWNERS MAY BE SUPPLIED:

To the owners of the data, their heirs or representatives at any time and through any means when they request it from KARMENTEA ARTISAN SWIMWEAR.
To judicial or administrative entities in the exercise of functions that raise any requirement to the company so that the information is delivered.
To third parties who are authorized by Law.
To third parties to whom the Data Owner expressly authorizes the delivery of the information and whose authorization is delivered to KARMENTEA ARTISAN SWIMWEAR

CONTACT: To find out about KARMENTEA ARTISAN SWIMWEAR’s data protection policy, you can contact +1 (954) 400-9692, or by email: hello@karmentea.com where you can make the respective request.

Cookies or anonymous identifiers are small data files that web portals such as www.karmentea.com or emails save in your browser. Cookies allow us to “remember” information about your preferences and session, and allow you to move within areas of our website without re-entering your data. This makes it possible to create a more personalized and comfortable shopping experience. Although cookies contain a unique user number, they do not collect or store any personally identifiable information. You can configure your Internet browser so that it does not accept cookies, these are necessary to be able to view, create an account, or make purchases through the KARMENTEA ARTISA SWIMWEAR portal. If you do not have cookies activated, you will not be able to use the portal.
When you first visit our website, you will be asked if you accept our cookies. We use cookies to track your current shopping session, personalize your experience, store items in your shopping bag, and try to ensure that any ads or offers you see online are more relevant to you. If you click to accept cookies, you are enabling KARMENTEA ARTISA SWIMWEAR to use your personal information for these purposes. If you do not accept our cookies, the functionality of our website will be severely limited, your user experience on our website may be affected. Cookies of type may eventually be sent:

● Session: disappear after you close your browser.
● Persistent: Remains after you close your browser and can be used by your browser on subsequent visits to our Services.
● Necessary: essential for the website to provide the service for which it was built.
● Performance: collects anonymous information about how people use our website and the data is merged with other users so that we can improve the way the website works.
● Functional: They remember the choices you make, such as language, search parameters such as size, color or product line. These can be used to provide you with a more appropriate experience with your selections and make visits more personalized and enjoyable.
● Action: determine if you have interacted with a certain page.
● Targeting or advertising: they collect information about your browsing habits to make advertising relevant to you and your interests. They remember the websites you have visited and that information is shared with other parties, such as advertisers.